shipping and returns
Smokin' Texas Gourmet wants your online shopping experience to be simple and successful. Please review our policies and procedures regarding shipping and returns. If you have any questions, email us at email@example.com.
Our goal is to process all orders within 24 to 48 hours of receipt. Orders may be held due to weather considerations or on the anticipation of receipt of product stock. If that is the case, Smokin' Texas Gourmet will communicate this to you through phone or email. Orders are processed and shipped during regular business hours (Monday through Friday, excluding holidays). You may cancel an order at any time prior to shipping by contacting firstname.lastname@example.org.
We currently ship to any address in the North America, and most countries Worldwide. Shipping charges are calculated with your order. Click here to find out if we ship to your country.
Smokin' Texas Gourmet wants to ensure the health and satisfaction of our customers. If for any reason you are unsatisfied with a product, you may return it for a full refund within 30 days of purchase, less any shipping charges or fees. Please contact us at email@example.com for return information.
If you received a product due to our error, we will send a shipping label to you to return the product at our expense. Please return the product in the same package in which you received it and include a copy of the invoice. You will receive credit for the product once we receive the return. We will ship you the correct product at no additional shipping expense.
If your package is visibly damaged upon arrival, refuse the package and have it delivered back to us. Contact us immediately and we will have a replacement order shipped to you right away at no additional shipping expense.
If you receive a product that is defective, passed its "serve by" date, opened prior to receipt or is in any way damaged from something other than shipment, please contact us within 24 hours of receipt. We will send a shipping label to you to return the product at our expense. Please return the product in the same package in which you received it and include a copy of the invoice. We will ship you the correct product at no additional shipping expense or refund your money. If you paid by credit card, refund times will be based on your credit card servicing company and how quickly it processes refunds.
If you ordered a product by mistake or are unhappy with the item, you may return for a full refund, less any shipping charges or other fees associated with the order. Shipping will be your expense. You will receive credit for your item upon receipt.
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Red Kitchen Foods – Smokin’ Texas Gourmet again helped sponsor the Zest Fest Food Show at the Irving Convention Center in Las Colinas. Put on by Spicy Food Productions, the show was a big success in its fifth year! You … Continue reading Read More
Last December, my wife and I visited Chicago for the holidays to visit her family. Me and my “Chicago Girl” spent a couple of days being tourists in the City before heading out to the ‘burbs for family festivities. Our … Continue reading Read More
Great products! Peter is so friendly and knowledgeable!....'Read More - Groupon customer
Tried my first Smokin’ Texas Gourmet recipe-pulled pork with the sweet onion/peach salsa- it was delicious! The owner was so passionate and knowledgeable while taste testi....'Read More - Groupon customer
They have a great variety of spices and rubs. I enjoyed talking to the owner. He knew all of his products well!....'Read More - Groupon customer
We wish we would have found this place sooner. We don't drive down Belknap very often but now we have a reason too.....'Read More - Groupon customer
It was great to talk to the chef and be able to taste the products. He was very informative and helpful. The products were also delicious.....'Read More - Groupon customer
The owner is very polite and generous. .would purchase again.....'Read More - Groupon customer
Our visit to this establishment was truly an adventure! One I will continue to enjoy revisiting for a very long time!....'Read More - Groupon customer
I didn't know this business was here until I purchased the Groupon. The owner was very friendly!....'Read More - Groupon customer
Great products and great service!....'Read More - Groupon customer
Chef Peter was VERY knowledgeable about all kinds of spices and sauces. He spent a lot of time with me, discussing recipes, etc. I'm already using his spices and love them!....'Read More - Groupon customer
Great place for sauces, salsas and rubs!....'Read More - Groupon customer
Great customer service, along with a fabulous product. Will definitely go back. Yum...Tres Chiles Salsa!....'Read More - Groupon customer
The owner was awesome. I had travelled to the store, not knowing that it was closed for the day. The owner actually met me there and opened the store to shop. He has a wonderful....'Read More - Groupon customer
We hadn't heard of this company prior to seeing the Groupon and now we are looking forward to visiting the store for more spices and sauces. We can't wait for the couples cookin....'Read More - Groupon customer
I had a great experience visiting your store and you have fabulous spices! Chef Peter is very talented!!....'Read More - Groupon customer